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FAQ

What is special about Olive&Linen peshtemals?

Our whole collection of peshtemals and blankets are handwoven on traditional looms using the same tried and true techniques of older generations. We use only the highest quality Turkish cotton, linen and silk adding to the heirloom quality of our textiles. You will not find any mass produced or inferior quality products in our store. Our carefully selected designs are all hand crafted with great attention to detail and will grow softer and more beautiful with each use. 

Where are your products made?

All our products are hand crafted from locally grown fibers in the famed textile town of Denizli in Turkey.

How to take care for Turkish Towels?

Turkish Towels are flat woven towels with fringes and their care is different from terry towels but, quite simple.

  1. Machine wash cold or up to 30℃ in gentle cycle. Avoid fabric softeners, dryer sheets and bleach.
  2. Air Dry or Tumble Dry low heat in gentle cycle. We recommend Air Dry as Turkish towels air dry quickly, so you may hang them to dry. 

Another thing you should know: Fringes of Turkish Towels are handcrafted. They are very nice and durable but, sometimes may come untied. There is a simple process to fix untied fringes on a Turkish Towel.

Learn how here⇒ How to Easily Fix Untied Fringes on Turkish Towels

Do you offer gift wrapping?

All our products ship beautifully packaged however if you need gift wrapping for a special occasion just let us know and we will be happy to help you. Our blankets especially make the most beautiful wedding gifts. 

Where do I enter my coupon code?

At check out, you will be given an option to enter your coupon code. 

What payment methods do you accept?

We accept all major credit cards and process them through the secure Shopify Payments. We are also happy to offer you the convenience and security of PayPal and Amazon Payments. 

When will my order ship?

We make every effort to ship your order on the same day it was places. Most orders will ship within 3 to 4 business days.

How much does shipping cost?

We are delighted to offer FREE shipping on all purchases within the United States.

Do you ship to Canada?

Yes, we ship to Canada but, shipping cost will be added to your orders total. Besides this, you would be responsible to pay if any customs duties and taxes applicable to you purchase in Canada.

When will I receive my package?

We use USPS Priority Mail for most orders. The standard delivery time is around 3 to 5 days depending on the destination. If you need expedited shipping just let us know.

How do I track my package?

Once your order ships you will be sent an email with a link and a tracking number. You can also always track your order with the tracking or the order number from the Tracking Page located in the header menu of our website

How do I make a return or exchange?

We want you to be completely satisfied with your purchase. If you need to make a return or exchange for any reason just visit the Returns Center located in the footer menu of our website within 30 days.
 

Are you on social media?

Absolutely! You can find us on Instagram, Facebook, Twitter and Pinterest. Just follow the links at the bottom of this page. We would love to see how you use your peshtemal...Show us @oliveanlinen on Instagram.

How do I contact Olive&Linen?

We would love to hear from you! Email us at info@oliveandlinen.com for order and product related issues or for other issues and we will get right back to you.